TeleTrex Associate
Instant, on-brand answers for every contact, client, and customer.
You need to grow your business and you see your support costs scaling unsustainably with the growth in external interactions. You fear being buried in phone calls, emails, and complaints when your customers need help finding answers on your site and fail. They want comfort and trust, you want them to have the best experience and space and time to focus on creating value, not answering calls and emails.
Associate delivers a scalable solution that cuts support costs dramatically, help your customer get stuff done either directly in a quick conversation or lead to a solution on your site or in your app. Associate has also proven to close investment and revenue without the need for human interaction.
Proven
Through its proven and sophisticated technolgy, Associate simplifies the experience for everyone involved and delivers insights directly to your inbox so you still keep a pulse on interaction trends, the top questions and concerns and can drill into specific situations if needed to resolve issues proactively.
TeleTrex brings a simple, yet through process, to audit and discover the pain points in your business and apply powerful, configurable solutions quickly that can evolve over time. We create a plan of attack to address the most impactful areas early on, and then extend the postive outcomes over a broader interaction surface.
Secure
Unlike most solutions today which naively ignored security, Associate is designed by engineers experienced in securing Fortune 500 data. As a secure solution, Associate keeps all of your customer information in your datacenter or virtual private cloud (VPC) while providing answers specific to each user.
Associate leverages the most relevent AI technology, keeping costs low, answers concise, speedy, and on-task. Guardrails are designed to keep conversations safe, professional and on task and are tested by the harshest, most unruly users and systems we can find. Our Associate knows the job, honors your contacts, clients, and customers while representing your business in the best way possible, with humility and humanity.
The user is the center of everything we do.
Associate plugs into how you already talk to people: your site, your email, and the channels you care about. We teach it your positioning, client and prospect interactions, and tone so it performs as a knowledgeable and helpful member of your team, just as you would want to find at any business you interact with. Associate is designed not only for your prospect, clients, and customers, but also for you, like a solid employee.
Best for
- Teams that are facing a growing wall of questions, calls, emails, and requests for account changes.
- Founders and sales folks who can’t be in the inbox 24/7, yet need to grow revenue.
- Businesses that are struggling with improving website navigation for their customers who are frustrated now that all business must be done online and in multiple languages.
What you get
- Faster first response, objections handled effeciently, so more leads land.
- Consistent answers on products, services, and solutions handled to completion online.
- A clear path to a human when the conversation needs one